In preparation for an upcoming workshop I’m teaching, I was going through all the technology I would be using to make sure everything was working as it should. I planned on setting up a personal hotspot with my iPhone to allow the workshop participants access to some files I will be using (in case there wasn’t Internet access in the room). However, when I went to Settings > General > Cellular > Personal Hotspot I could not create one. I got a pop-up saying to call AT&T?! I know my mobile share plans includes the ability to set up a personal hotspot and I have used it before, so I began troubleshooting. My approach is to first search to see if anyone else has had the same problem. After much searching I finally found the answer buried inside an AT&T user forum where user NV_Lady gave the solution.
Since it was so hard to find, I decided to publish the answer here. Here’s what to do.
- Got to Settings > FaceTime and scroll down to the bottom.
- Turn Use Cellular Data to off
- Turn your phone off. This is important as otherwise this solution does not work.
- Turn the phone back on.
- Go to Settings > General > Cellular > Personal Hotspot and switch it on.
- In my case, I was able to go back to FaceTime and turn Use Cellular Date back on and it did not recreate the personal hotspot problem.
- Check that Personal Hotspot now appears in Settings beneath WiFi and Bluetooth.
Everything should work now and if the problem ever recurs, repeat these steps. I’m not entirely sure what is going on and it would be interesting to know if the problem is in Apple’s iOS 6.1.2 or with AT&T, but this solution worked for me.